Henrich Insurance Group

Report a Claim (Damage From a Named Storm)

  • Take pictures inside and out of damages and water lines.
  • If the water entered the dwelling, you can remove wet drywall and carpeting. Cut one foot above the water mark on the wall of every room that was damaged.
  • Save a 1ft by 1ft piece of each different type or style of carpet and padding in each room that you remove the carpeting.
  • Do not through anything away until the adjuster comes to inspect the damage.
  • If you choose to use a remediation contractor, please be aware that all charges they include are not reimbursable under flood policy.
  • If you need an advance on your claim ask your adjuster.
  • If you have flooded previously have your documents, receipts and photos to prove prior repairs.
  • Start a list of contents damage

To Report a Flood Claim: Online Chat, Call our Office or call Flood Directly

Wright - http://www.wrightflood.com/claims.html or Call 1-800-725-9472

QBE - https://qbe.managemyfloodpolicy.com/ConsumerPortal/Home/HowFile or Call 1-877-254-6819

 ASI Flood - https://www.americanstrategic.com/claims-center/ or Call 1-866-274-5677

Bankers Flood - https://www.bankersinsurance.com/claims-support.html or Call 1-800-765-9700

 Assurant Flood Pro - Call 1-800-654-4895 / 1-800-423-4403 option 3

If policy was previously under Travelers please contact:
Phone: 800.654.4895
FAX:     866.528.3252
Email:  claims@floodpro.net
Claims Mailing Address: 
PO BOX 8695
Kalispell, MT 59904-8695

All others please contact:
Phone: 800.423.4403 option 3

FAX:     866.892.3066
Email:  Claim Correspondence:  myfloodclaim@assurant.com
   New Claim Reporting: reportfloodclaim@assurant.com

Flood policy resources: The NFIP Claims Handbook may be a helpful resource, as well as the NFIP Summary of Coverage and After the flood factsheet. You may reference your NFIP policy forms at the link.

To Report a Home or Auto Claim: Online Chat, Call our Office or call directly

AIG - http://www.aig.com/individual/individual-claims#accordion-child_ps_accordion_2 1-888-760-9195

American Risk - 1-866-635-9959 / 713-559-3600 or 713-559-0700

ASI Lloyds - https://www.americanstrategic.com/claims-center/ or Call 1-866-274-5677

Bankers - https://www.bankersinsurance.com/claims-support.html or Call 1-800-765-9700

Centauri - http://www.centauriinsurance.com/claims/ or Call 1-866-215-7574

Chubb - https://www2.chubb.com/us-en/individuals-families/l-chubb-report-a-claim.aspx 1-800-252-4670

Cypress TX Lloyds - http://www.cypressig.com/Home/ReportClaim or Call 1-877-560-5224 Option 1

Foremost - http://www.foremost.com/claims/ or Call 1-800-527-3907

Geovera – Call 877-448-5806

Gulfstream - http://www.gspcic.com/claims/ or Call 1-866-485-3005

Homeowners of America - http://hoaic.com/index.cfm/claims-center/report-a-claim/ or Call 1-866-407-9896

Lighthouse - https://www.lighthouse.insurance/contact/ or Call 1-877-852-0606

Maison - http://maisonins.com/claims/report-a-claim/ or Call 1-844-962-4766 Option 1

Mercury - https://www.mercuryinsurance.com/insurance-claims/how-to-file-insurance-claim.html or Call 1-800-503-3724

Metlife - https://www.metlife.com/about/corporate-profile/pay-a-bill/claims/index.html 1-800-854-6011

Mission Select - https://www.missionselect.com/insurance-claims/ or Call 1-800-233-2160 or 1-800-780-6941 Opt 3

Orchid - http://orchidinsurance.com/wp-content/uploads/2016/05/16104_OI_ClaimsProvidersL02.pdf

Progressive - https://www.progressive.com/claims/process/ or Call 1-800-274-4499

Republic Group - https://www.republicgroup.com/claims/report/ or Call 1-800-344-2275 or 972-788-6001

Safeco - https://www.safeco.com/claims#Home-Claims or Call 1-800-332-3226

Tapco - https://secure.gotapco.com/#/claimsProcedure or Call 1-800-334-5579

Texas Fair Plan - https://www.texasfairplan.org/contacts/ or Call 1-800-979-6440 Option 1

Travelers - https://www.travelers.com/claims/report-claim/index.aspx or Call 1-800-Claim33

TWIA – https://www.twia.org/claimscenter/ and click “file claim online” to register for an account and file your claim online OR call 512-899-4900

TWICO - https://www.twico.com/claims or Call 1-800-376-8942

Universal - https://www.uihna.com/en-US/Consumer-Information/Claims-Center/ or Call 1-866-999-0898

UPC - https://www.upcinsurance.com/policyholders/claims/ or Call 1-888-256-3378

Wellington - Register or Login to report online http://www.wellingtoninsgroup.com/insured/info/loss or Call 1-800-447-6455

WSG - http://www.wilsonsmithgroup.com/file-a-claim.html or Call 713-808-9770


ServoPro provides 24 hour emergency restoration services for damage caused by water, fire, mold and flood.

What to Do Before the Adjuster Arrives:
Generally, your adjuster will contact you within 24-48 hours after receiving your notice of loss. However depending on local conditions and the severity of flooding, it may take more time.
  1. Take clear photos of the building damage and contents damage.
  2. Keep all damaged items don't throw anything away!
  3. Make a list of any structural and damaged items that you notice and gather receipts.
  4. Take clear photographs of the damaged items.
  5. Review the Summary of Coverage, the Claims Handbook and your policy form.


If your home is not insured, contact local Red Cross or FEMA Disaster Recovery Center for assistance.

FEMA – 1-800-621-FEMA (3362)

For temporary repairs to your home or business:

Make a list of your damaged property. Take photos or videotape of the damage prior to making any temporary repairs. Don't throw away damaged items until your insurance adjuster has had a chance to view them. Only make reasonable and necessary temporary repairs ONLY to protect the property from further damage. Cover broken windows and holes to keep rain out. Don't make permanent repairs until instructed by your insurance company. Keep a record of your repair expenses and save all receipts. "Temporary" means something that can be reasonably removed for inspections. It cannot be repairs that will prevent the adjusters from seeing the reported damage. Give the photos and documentation to the adjuster.


We live and work in your local area and understand this is a stressful time.  Bad weather disrupts everyone’s life, and the uncertainty can be difficult to deal with.  We are here to help you through this process.  Please be safe, and contact us with any questions.


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