Henrich Insurance Group

Customer Ratings & Reviews for Henrich Insurance Group

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 Thanks, and as always we appreciate your business.
Have been a customer for several years. You have a gem in Janette Cisneros. She is an asset to your company. She has not only handled my needs but has gone over and above any other agent in my entire experience. Thank you for everything you have done for my family and I.
Trudy was informative and very responsive. Great experience
Trudy was so efficient. She took care of getting quotes on homeowners, flood and auto insurance for us. We are moving to Texas from Kansas City. Trudy made the insurance go very smoothly. Very professional.
I was referred to Henrich Ins. Group by two neighbors...I cannot thank them enough for sending me to Henrich and in particular Trudy Maes! She was very helpful, patient, energentic, personable and VERY knowledgeable, she know her stuff! Not only did she get me a policy that fits my needs to a "T" but she was able to save me litterally a few thousand $$$'s from my previous policy holder. I thank her and the Henrich Group for your service; I have already referred you to my brother who will likely be contacting you soon!
I love working with the Henrich Team. Shannon especially has been so responsive, helpful and efficient and always offering the best rates. I'm extremely happy with their services.
I was refereed to HIG Henrich Insurance Group via my cousin. Contacted Shannon, and she is absolutely easy to work with. great deals right away. I even tried to see if other providers might match the rates she gave me but it appears that i was given the absolute best. Great people and easy to work with is all i'm asking for during the stress of buying a house, and that's what i found at HIG Henrich Insurance Group. Thank you guys.
HIG literally saved me thousands of dollars on home insurance. I was resigned to stick with my old provider, but Trudy offered to run a quote for me and came up with comparable coverage at a much lower price. It was so fast and easy to set up.

Excellent Service

Agent-Ruby
Shanon was very polite, patience and answered all my questions. All information was sent promptly, she even offered to give me a reminder call to set policy up
Our experience with Shannon Boll was outstanding. She provided accurate and prompt information by telephone and email, enabling our in person meeting to be seamless. This young lady knows her business and how to treat customers. We were very happy with Shannon and the results.
Fast and competent service with complete information.
I am a person of few words,I would like to say Trudy dotted all the i's and crossed all the t's. I am old school so it's good to see good customer service now day's.
Ruby handled my request quickly and professionally. She not only answered my question, but sent me and email with the info I needed. Great work! Thanks, Ruby!
Janette has done an outstanding Job helping me with all of my insurance needs. She is very professional and polite thank you for always being so attentive to the customers needs.
Shannon Boll is an angel and has assisted me with my insurance needs for years. She's very knowledgeable, friendly, and goes out of her way to help and provide me with the best coverage out there. She's the BEST!!

Ruby was very helpful and pleasant to speak with over the phone. Got my bill paid without delay. Thanks!
Marisa was very professional yet friendly and open about all of the policy details. She is a valuable asset for HIG.

Ruby was amazing! She addressed my concerns regarding my policy and 2/14/18 and she even followed up with me before the end of the day to let me know my issues was resolved. I called back on today (2/16) because I was trying to make my payment and she remembered me. She offered to help me get my payment posted and emailed me my receipt again before the end of the work day. Thank you Ruby for positive attitude and great work ethics!

My call was immediately answered, with no waiting. My information was quickly taken and a link was sent to my email in order to add a new vehicle to an existing account. In less than 5 minutes, that email arrived and it took me less than five minutes to complete. In an hour I had confirmation that the new vehicle had been added to our account with all the dollar amounts included. VERY FAST, efficient, and kind service. Thank you!!!!

-Agent: Ruby Truong-

 

Janette was very polite and helpful with getting my landlord policy started.

Trudy was very helpful and saved me a lot from my 2017 home policy with another company so I rcently made the switch. She was fast efficient and responsive. I do cost comparisons and Heinrich w/ Trudy worked for me. I used Heinrich 2002-2015 and  then switched to another company. That was a mistake! I am now back with Heinrich for 2018 and you should give them a try too. Ask for Trudy. She remembered me from 2015!
Ruby was very helpful in helping me make my Flood insurance payment. I had attempted to do it myself with flood insurance carrier and was unable to. She handled it for me in a very professional way.
As years pass, HIG continues to earn every bit of our patronage. Not only do they continue to help keep our premiums low for home and auto, their customer service is ALWAYS on point. My most recent auto policy update handled by Ruby was fast and thorough as always. Previous interactions with Trudy, Shannon, and Billy were just as quick and easy. I love doing business with these guys.
Amazing customer service! Mrs. Trudy and the entire staff at HIG are always looking out for you the customer to find the best rates an service for all polices . Prompt response to any questions & concerns you may have.

Thank you Marisa for helping me find the best insurance for my house, your knowledge and friendliness helps too.
Always prompt and completed service. Agent~Ruby Truong
I have always had excellent service with this agency. I have been a customer for years and always utilize their website. I highly recommend this agency. I just requested replacement auto insurance cards and received them within an hour! Agent~Ruby Truong

Excellent service... always available for me. I have been with HIG for more than 7 years so far. Agent~Trudy Maes
Shannon was SO AWESOME! My husband and I were shopping around for homeowners and possibly auto insurance. We are first time home buyers so the task was a daunting one. Shannon was very responsive and helpful. She answered all our questions and even helped us save a little money on our auto insurance policies. I spoke with several insurance agents and companies through this process and Shannon was by far the nicest and quickest to respond to our inquiries and request. Thanks for making the process so smooth!!!

I was waiting since September for reimbursement on my claim and I sent an email to HIG. Ruby responded to my email and I received satisfaction on my claim within a couple of days. Agent: Ruby Truong
Trudy did an excellent job, very please with her service, will always use her. Thanks

Service is great, couldn't have asked for better. Service Agent: Ruby Truong
Marisa made me having to switch auto insurance companies painless. She shopped around for me and I am happy with her professionalism and attention to my needs.
Service (Marisa) was great to get me what I needed for a new policy. thanks!
Saved me a ton of money. Fast response and very helpful. Great customer service!  - Agent, Marisa Voight assisted customer.
Marisa did a great job helping me shop around for new insurance. I love the personal touch of having a live person to talk to and that I feel cares about me and my family's needs.
Shannon was very professional an help me promptly will all my questions and concern, I was very please!

I usually do not write reviews but the service that was provided to me by Trudy at HIG was beyond exceptional and outstanding. All of the staff at HIG are very professional and courteous. From the initial consultation to the very end, Trudy took her time to explain me all the necessary info so that I could make the right decision. She constantly stayed in touch throughout the process and got me the best deal for my homeowner's and windstorm insurance. You can really tell that she cares for her clients. Give her a call and you will find out. I highly recommend Trudy at HIG and looking forward to giving my business again to HIG group.

Received very exceptional and outstanding service from Trudy for my homeowner's and windstorm insurance. She goes above and beyond of her normal duties to make sure that client's needs are satisfied. Trudy's service has exceeded my expectation and will spread the words among my family and friends about HIG. Thank you Trudy and HIG.
Janette- very helpful and patient
Trudy was great. We met her at her office. She found a great rate for our home and auto insurance. She also explained everything and answered all of our questions. I couldn't have asked for a better agent. Thank you Trudy!
Trudy did an excellent job of walking me through the transition to another home insurance company, and moving all my insurance under HIG. She spent allot of time ensuring that I understood everything and was happy with my choices. Thank you Trudy!!!
My agent was Shannon Boll. She was excellent. Very knowledgeable, and very easy to communicate with. I would definitely recommend her to anyone. I also got an awesome rate on auto insurance. All thanks to her.
I want to give a shout out to Trudy who was so helpful in assisting me to get my Flood insurance policy. She was able to answer all my questions very patiently, and she made the process completely painless. Thanks Trudy for being a stand out employee at HIG!

Call them today.... you will save money on all insurance needs Shannon is very eager to help and excellent response to any email or text.. shes the best. Shannon is a 5 star ! excellent in response, assistance and quotes. saved me money! I highly recommend HIG.
My request for a quote on Homeowners & Auto insurance policy's was handled by Janette Cisneros. I had an excellent experience dealing with Janette. She listened carefully to what I wanted to insure, reviewed my existing policy's and provided me with a new set of policy's that met and in some case exceeded my current policy, all for a cost well below what I was currently paying. All-in-all, a very satisfying customer service experience. I would highly recommend the HIG-Henrich Insurance Group.
Shannon was highly recommended on the Nextdoor app. I can't agree more. She is awesome, efficient, knowledgeable and exceeded all my expectations.
I worked with Janette on getting home and car insurance and she was wonderful. She knew exactly what questions to ask and how to get quotes to me in a timely manner. She was very thorough and knowledgeable. I enjoyed working with her and very much trust her and HIG.
Trudy Maes has been my agent for over 3 years. She has always been very professional and looks out for my best interest. I really appreciate everything she has done for me!
Thanks to Marisa for all her help! I'm very happy with how much money we saved and how easy the process was.
Janette was really helpful.
Shannon did a great job in finding us less expensive insurance, saving us $400 a year. We have used HIG for some years now and are very happy with the customer service.
Ruby helped me with my auto insurance needs today, and she was very helpful and everything went smoothly. I have been happy with HIG-Henrich Insurance Group since I started using them a few years ago and have never been disappointed. I would recommend this agency to others who need help getting insurance and struggle to obtain it. Thank you Ruby! Sincerely, Shelia Noerr
The customer service I received from Shannon was great. I was not happy with the first quote and Shannon worked to save me around a $1000.00/yr. Thank you for your hard work and patience Shannon.
Trudy contacted me this year at renewal time, after giving me an unsuccessful quote last year. She worked with me to tailor the coverage and reduced my homeowner's insurance premium by 460.00. Trudy was very professional and quick to return calls and emails.
Excellent customer service and excellent insurance plans. I would recommend them to anyone.
Thank you HIG ! Trudy did an amazing job in helping me get a quote and following thru on helping me get coverage. Looking forward to doing business again. Give them a call.
 Kimberly Dees Trevino, Pearland, TX
Trudy was warm, friendly and so very helpful! I'm so happy I found you and you have saved me SO MUCH $$$$
Trudy is extremely efficeint. Friendly as well.
Marisa was a pleasure to work with! Super kind and helpful and really dedicated to finding the most dependable and affordable coverage for my needs! Would definitely recommend her to family and friends! Thank Marisa!
GREAT CUSTOMER SERVICE AND THE REP WAS VERY PATIENT AND ANSWERED ALL OF MY MANY MANY QUESTIONS
Awesome and quick quotes!
Marissa was awesome! She made switching companies effortless on my part and I highly recommend them.
Trudy was great to do business with. Very patient with my numerous questions. Will definitely recommend her to friends. She saved me a lot of $$'s
Trudy was great helping me select a new plan. Very patient with my numerous questions. Enjoyable to work with. Will definitely recommend her to my friends.
Laura Stroh (New Customer), Houston, TX
Ruby was incredibly helpful with an issue with my policy. She followed up conscientiously until every last detail was taken care of, and she was a pleasure to work with. She is a great asset to your office!!
Shannon was a great help getting in getting me affordable auto insurance. Henrich Insurance Group has been my go to for Homeowners and Auto Insurance for about 7 years now. They have been a great help in finding affordable insurance.
Very well handled. Quickly and thoroughly done.
Assisted by Ruby
Ruby assisted me today and did great - very helpful, friendly and professional.
Y'all did real good. My gripe is the email system. Likely as much if NOT more on my end than you folks...
Assisted by Ruby Truong
Very patient and easy to work with. When I figured out what I wanted to do she was fast and efficient.
Assisted by: Janette Cisneros
My experience in obtaining insurance through HIG and working with Trudy in particular was excellent. She was very professional and very helpful.
Outstanding service. Beat all comparisons in price and coverage . Thank you very much. Excellent.  Couldn't ask for better care and communication.  Highly recommend.
Assisted by Shannon Boll
I really appreciate all the team members that followed up with me. You made me feel important to you!
Agent: Shannon Boll
They have the best rates in town and the best service!
Agent: Marisa Voight
After not having a wreck in over 13 years, I had one in November... I thought I was never going to be able to find affordable coverage. Everywhere I looked my payments for insurance would be through the roof. Shannon was efficient and made me feel at ease during the whole process. It was seamless and I saved money!
Shannon was able to provide us excellent service, with better rates and coverage on our entire package.
The business transaction (purchase of flood insurance) was handled in the most efficient manner possible by Trudy.
Fast immediate service. My request to have an agent shop for a better deal on insurance was addressed quickly. With in 2 days Marisa provided me with additional offers. Marisa found me significant savings and was very quick to respond to each of my follow up questions. Great Customer service! Keep up the great work!
Great, fast, and professional.
I can't say enough nice things about Marisa. She had helped me a few months ago with securing homeowners insurance for my mother in law. I told her then that I would be contacting her about insurance for myself. When I talked with her, I felt like I was talking to one of my girlfriends. She explained everything in detail and I just got a good feeling with her. I have already told other family members to call her, and that she would take good care of them.
Janette helped me make changes to our insurance coverage by providing useful information in clear language. She listened to what I needed and followed up promptly until my needs were met. Highly recommended!
Marisa is a pleasure to deal with and a great asset to HIG -- she is very professional, knowledgeable and prompt responding to inquiries. She listened to me and understood my needs and got things completed quickly. THANK YOU
I cannot say enough wonderful things about Trudy! She took care of both home and auto coverage for me and found good rates. She answered a million questions and took all the fear and frustration out of obtaining insurance coverage! I am so very glad this agency was recommended to me through the Next Door app.
Shannon is an excellent insurance agent and helped us through the process of answering many many questions as well as finding the lowest possible rates for the insurance products that we wanted. I say all of this in the context of having solicited bids and information from at least five other insurance agencies.
Trudy did an excellent job with our new auto insurance policy. She was able to provide me with flood, homeowners, and auto insurance with the same coverages as my previous home and auto coverages at similar previous years rates from agencies with the same rating.
Very good and competent overall performance. ~Client was Assisted by Kayla
I was very happy with Kayla's service.
Trudy has exceeded my expectations with great customer service. I could not ask for a better representative. Thank you Trudy for all you do.
Thank you so much for a stress free switch of insurance companies. Shannon was extremely helpful and non-pressuring when I asked for new quotes on both home and auto insurance. She was able to beat my old rates by quite a bit and I thank her so much.
I am so grateful that our realtor introduced us to Trudy. This has been the most positive insurance experience I have had.  She was helpful and amazing throughout the process. And Would answer my calls and questions no matter the time of day or night! She walked me through every step personally and answered all my questions in a timely manner. We shopped all insurance companies and she still found us the best rates. Even after our new home was purchased she has continued to be amazingly helpful with any bumps we have had. Thank you again Trudy for all your help!
I have been with the same car insurance company for 9 years. I had a
claim recently & it was a hassle so I decided to shop it around. I have
been overpaying for years! Trudy was wonderful in explaining the benefits! She even handled the cancellation process. I loved working with her. She was prompt & answered any questions I had. Thank you Trudy & HIG!
Trudy was excellent in shopping around and optimizing our insurance
coverage. She was very professional, patient, and extremely
knowledgeable. I am very appreciative of her efforts. She is to be commended. Joseph Allen
Janette has been my agent for years, and will follow wherever she goes! She truly knows her stuff and provides guidance that best fits your needs and requirements. She's approachable and responds within minutes.
Insurance has become very confusing on a lot of the coverage. I want to thank Shannon for helping me to understand all and making the process easy. Her knowledge is very much appreciated along with her great attitude. Would definitely recommend this office!
Outstanding and Marisa in particular was fantastic.
Henrich has always been able to find me the best price and coverage for my needs. Marisa is very professional and prompt with her replies and has answered all of my questions to my satisfaction. I have and will continue to suggest Henrich to my friends and family.
Janette helped me with securing car insurance on my new car. We shopped rates and I was amazed out helpful she was. The experience was pleasant and painless. I recommend HIG-Henrich Ins Group and rate Janette as a valuable employee. She was in tune with the services and helpful in every way. Regards, Betty Workman
Trudy, thank you for all of your your help. You are so very efficient, professional  and have such a wonderful personality.  I thoroughly enjoyed having you as my agent .  You made every thing so smooth and easy for me. I am totally satisfied with all of my outcome.  I will absolutely recommend you to my friends.
I've been a customer for years, but I felt so strongly about the quality of customer service which I received that I felt it necessary to comment. In short, it was everything one could expect: professional, friendly, prompt, stayed in contact through phone and e-mail, and perhaps most importantly for a consumer, saved me money. You have a truly satisfied customer!

Trudy was amazing. she helped me with my re-shop in a very professional and meaningful way. I have a ton of experience with this company and the service has always been exemplary, but in this case, she went above and beyond to make sure I was happy. Thanks for making her a part of your company!
Shannon get's it done. She digs for lowest premium and best value.
HIG has been a great insurance company to work with with great rates! Shannon is very knowledgeable and helpful as an agent. I highly recommend doing business with her!!! 
Quick response and excellent job by Marisa Voight.
Shannon did a great job finding me the right homeowner insurance. I am impressed how friendly, prompt and competent she is. I will keep her contact among my favorites!
A colleague of mine recommended HIG and I contacted Trudy after I saw the significantly increased renewal proposal from our insurance of 19 years.  In only a few days Trudy did all the research work and setup new home, car and umbrella insurance for my family and me. This helped us to not only avoid the increase my previous insurer had asked for, but reduced our insurance premiums by over $800 compared to what we had paid last year. Throughout the switching process Ms. Trudy maintained excellent communication including late evenings and the weekend. her thoroughness and expert advice truly impressed me. Thank you, GV
It was excellent service.
I'm highly impressed with Trudy and the HIG staff. They exemplify true customer service and I highly recommend their services.
 Gregory Williams, Shoreacres, TX
Shannon, and Marisa, did an excellent job getting me insurance for my condo. They were very knowledgeable and helpful finding me the right policy with a good price. I could not be more satisfied with the way everything was handled.
To whom it may concern the agent Shannon Boll did an outstanding job assisting me with the my renewal for the homeowners policy. Shannon provided excellent customer service. Thank You Christie Foster
Shannon did a great job with my home and auto policy. Very pleased.
Shannon Boll has saved us so much money in the past few months on our car and homeowners insurance. I'm paying less than half the amount I was. She is always available and willing to help. I'm glad my brother-in-law recommended her.
Marisa was great!  Each time I had a question or concern, she was right on top of it.
Excellent service provided by Marisa.
The agent that assisted me was Trudy Maes the service that she provided to me as a new customer was outstanding I had quite a bit of questions she answered everyone of them and stayed on top of followup information just to make sure that I knew what would be available for me,she is a wonderful agent and I hope your company employs many more like her.
Trudy's performance was A+, Very good at her job. Thanks you very much.
Marisa was very knowledgeable and helpful.
Friendly, helpful and kind.

This is the best service ever. Shannon Boll is excellent. She is very knowledgeable and very helpful. Thanks!
Just great customer service from everyone involved.  Marisa was really helpful and prompt.  This is a great agency to do business with.
The service was excellent.
Prompt and attentive to detail.
Janette contacted me about a rate increase and did a great job of lowering my rates on both house and car.
Shannon Boll has been responsive and thorough in her assistance in providing me with homeowner's insurance.

Excellent service and you saved me a ton of money!!!
Agent-Trudy Maes
Shannon did a great job.
Excellent at reviewing options available as events fall out of relevant history and/ or renewal. Agent- Trudy Maes
Ms. Shannon Boll was very helpful and kind, I could not have ask for a better agent.
We always get great service. Very professional and very quick.
Actually Shannon and Tabatha both helped me and they were very helpful and prompt with answers to my questions!!! I was very satisfied with each of them!!! Also very friendly!!! Thank you for helping to make the transition easy for me!!!
Shannon Boll from HIG in Houston, Texas was the best agent I have ever dealt. Very professional and comfortable to deal with.
Service was fantastic...Hope the future holds the same!
Tabatha has been informative, efficient, attentive, friendly and an excellent agent. She is my go-to agent when it came to my car insurance and now renter's insurance. Great agent and great organization. Keep up the outstanding work.
Excellent customer service! Tabatha went above and beyond to help us with our insurance needs with extremely short notice. We will be reviewing three more properties insurance that we hopefully will transfer to your company. Thank you very much. David and Joanie Garcia
Actually everyone helped and I was pleased all were able to get me covered when other agents at other companies were telling me Bankers wouldn't accept me. Good job. Bob Evans
Brooke was always there when I needed her and two steps ahead of the game. Made switching a breeze and provided the best customer service.
Brooke was very nice and knowledgable. Her rapid reply and quote pleased me. She was quick with the responses and information. I would send her more customers and business.
Working with Ms.Brooke was easy and a pleasure!
Brooke Brown was very professional, attentive and acted expeditiously when providing insurance information. She took the time to explain the two options and made the process an easy selection.
Brooke,
Thank you for your time and patience in working with me on this policy change.  You have been extremely helpful and efficient. You made a difference for my family.
Tabatha was also involved. Overall, service was excellent, both agents were very help and provided the best information.
Brooke, was very friendly and knowledgeable during the entire process. GOD Bless!!!
It is a pleasure every time doing business with Brooke. Great rate and satisfaction guaranteed! :)
Outstanding- Brooke and Trudy are excellent!!!!
Everything was handled quickly and efficiently!
Brooke Brown ~ Great!
Tabatha was great.She returned my calls and was always very polite.
Tabatha did a great job of finding me new insurance when the premium increased dramatically with my previous carrier. She helped me get everything taken care of - very responsive and everything on time. It was a great job and very much appreciated!
Process was completely painless and has gone as smooth as possible.
Exceptional. Trudy went above and beyond taking care of my business needs. I will be sending more policies to the agency because of the great service!
Exceeded expectations and saved me over $1,000.00 per year. Thank you so much!
Tabatha was courteous, knowledgeable and efficient. She did an excellent job and answered any question I had quickly and accurately. Great!
Brook was very nice & patient.
Tabatha was very polite and courteous. Efficient.
I have been a customer for a year, and I am satisfied with the customer service I receive from HIG. The rates HIG found for me are affordable rates, very satisfied.
I received great service with a very friendly attitude.
I have been trying to find home insurance since December and HIG gave me the best quote for my home. Everyone I spoke to was very informative
and polite and the service was a very speedy one no hassle done right from the computer.
Very Satisfied, politeness, good manners, and level of proficiency received a 5 star rating.
I have tried a lot of different insurance companies and I was told we are only writing policies for houses 10 years of newer. So I saw how
good HIG insurance group treated my neighbor when her house substain damages from Ike storm. they treated her very well. I called them up
and I received my quote very quickly and was very pleased with the quote. You should give them a call you will be glad you did. Thanks.
My request was handled expeditiously and follow up questions addressed completely.
The customer service was great and the response time was very fast. Overall I am very satisfied with the whole insurance group. My agent Tabatha was very polite and she answered every question I had.
Politeness, Good Manners, Level of Proficiency, Overall Satisfaction was Outstanding
We needed insurance very quickly and our company did not fit a "standard" package so there were many communications back and forth by phone and by email. Trudy Maes was very helpful and very patient. We are happy with the end result.
They are hardworking dedicated employees and deserve a raise!
Great to work with, very helpful and competent.
I was late in getting coverage for my latest investment home and your team came in and did a great job.
I have been with Henrich for about 4 years now and very happy with the service that I get each time I change my plan or underwriter. I saved over $350 this year on homeowners insurance just by calling Henrich once. They did all the work for me. I will continue to give referrals for Henrich Insurance to all of my clients looking to purchase homeowners insurance before closing on their new homes. Thanks for everything.
By Tiffany Nolan (Current Customer) - October 3, 2012, Cypress, TX
HIG,
I recently signed an insurance policy through your agency and just wanted to say thank you. Your speed and professionalism was very helpful to my hetic schedule. I hope that we may be in business for some time.
Great service and efficiency! This is why I have all my insurance with you! 
Politeness, good manners, and level of proficiency received a 5 star rating.
Henrich Insurance Group received a rating of 4.9 out of 5 based on 164 reviews on IWantInsurance.com.
Henrich Insurance Group BBB Business Review
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13920 Osprey Ct, Suite B
Webster, TX 77598
P: (713) 349-0400 | F: (713) 349-8485
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