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Henrich Insurance Group
Home > Customer Testimonials & Reviews

Customer Ratings & Reviews for Henrich Insurance Group

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199 Reviews | Leave a Review
Please take a few minutes to share some specific examples of how we helped and what you liked about us. For example:

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 Thanks, and as always we appreciate your business.
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A special thank you to Ruby, she is always friendly and more thank helpful every time I call on her.
Barbara Christian, Seabrook, Texas, TX
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Excellent service. My agent went the extra mile for me when I really needed it. I am so grateful.
Anne Rose, Houston , TX
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Shannon was great to work with. Always very quick at responding and willing to help! She made it very simple for me! Thank you!
Rita rezk, Katy,Tx , AL
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We have been with Henrich Insurance Group since 2009 and have always received excellent service. Everyone I've ever spoken with was courteous, knowledgeable and efficient. I've never had any problems with changes to my policies, they happen immediately, which is a big time and money saver. Ruby Truong assisted me this time with a policy change and it was a breeze! I am very impressed with the level of professionalism expressed by this agency. Keep up the great work!
Shelia N., Channelview, TX
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Shannon Bell was quick to communicate and answer our questions. She also made adjustment to our needs to best fit our budget.
Sherryl Hyde, Houston, TX
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Shannon is good to work with. I just got all my policies with them. She worked with me and got me answers to all my questions. I hope the level of service I got from her is the standard for HIG and not an exception. Shannon did good though. Thank you
Ebrahim M Jaffer, Katy, TX
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As always the service was terrific!
Mary Angela Leal, Tomball, TX
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Ruby was extremely helpful today, not only taking my payment, but also fixing the spelling on my name and the incorrect client ID#. She was very patient with me, and worked enthusiastically with me.

Ronald/Sandra Wiehle, Houston, TX
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Shannon Boll was so wonderful to do business with. Very professional and down to earth, and took care of us every step of the way!
Thomas Gregory, El Lago, TX
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Shannon of Henrich Ins. Group provided my wife and I with outstanding, expedient service for both our home and auto insurance! She is extremely friendly and hardworking, several times working long hours to get a rushed and complicated situation done! Thanks again, Shannon!
Ken Younf, El Lago, TX
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HIG consistently addresses my questions and needs in a timely manner and they are very easy to reach. Many thanks to Ruby for her help most recently.
Joseph Lowe, New Braunfels, TX
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Thank you Ruby for all your help in the policy update to replace our Infinity with the new Lexus. Your efficient work with quick responses made the task finish quickly and accurately. Please keep up with the excellent service we have received every time.
Prakash Desai, Houston, TX
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Shannon was great in helping us with insurance for our new home!!! Thank you so much!!!
Linda Liescheski, Pasadena , TX
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As always, Ruby took care of my insurance needs. Thanks, Sid
Sid Ellis, Baytown, TX
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Ruby with HIG has been helping me for several years now. Highly commend her for responsive help. She gets the job done!
phillip hernandez, MONTGOMERY, TX
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Henrich Insurance has been taking care of my Homeowners Insurance for about 10 years. They watch my cost and coverage. The staff is great. Ruby Thruong is very friendly, efficient and follows through on handling any problems. I couldn't be more satisfied. I would highly recommend them.
JoAnn Wilson, Houston, TX
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Ruby doesn't tell you what you want to hear; she tells you what you NEED to know. Very direct, straight to the point, honest, and definitely funny (which makes insurance fun instead of boring when we all hate the subject to begin with). I am happy to have Ruby handle all of my business insurance. Thanks for all of your help! Javier Contreras-Owner www.myiguanasranas.com
Iguanas Ranas Cantina, Pearland, TX
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Trudy Maes was a dream to work with. My fiancé and I are first time home buyers and to be honest we’re completely clueless when it came to home insurance. Not only did Trudy make us feel at ease but also gave us the tools to make smart decisions on this huge life purchase! We are so thankful for the amazing customer service! Thank you Trudy!
Keely Bertsch, Highlands, Texas, AL
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Shannon has been exceptional with all my insuramce needs. She is timely, proficient and saves me the most money. I can always count on her to get the best rates, fast.
Haley Berg, League City, TX
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Cindy was super - helped us get a competitive rate for our auto policy. Great customer service!
Tracy Klein, Srabrook, TX
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I would like to take this opportunity to that Shannon Boll and Henrich Insurance Group for their outstanding customer service in helping us through our insurance needs and decisions. Shannon was very polite and went above and beyond to ensure excellent customer service. She worked diligently and answered any questions we had thought this process. I highly recommend this amazing team!
D. Etzel, Friendswood, TX, AL
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Shannon was great really went the extra mile to get my policies written in ONE DAY!
Sandra nichols, Houston, TX
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I was in a bind because the previous company I had raised their rates on me by nearly 3x... I searched around and found this group. I originally spoke with Janette with a quote and then also worked with Ruby to finalize that quote into a policy. I have to say that the level of communication at this office is fantastic and that’s why I decided to stay with them.
Ben Waxman, Friendswood, TX
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Ruby, you have been very helpful and provided me with valuable guidance during all of our conversations. Thank you. Keep up the great work.
Prakash Desai, Houston, TX
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Ruby was very pleasant and helpful.
Thomas Williams, San Antonio, TX
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Ms. Truong has provided me with an Excellent Customer Service every time that I call and she talks to me! Great Job!
Maria V Salazar, Houston, TX
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Trudy Maes was so patient with me as we worked on getting my homeowners and auto insurance all set up through Henrich. She was knowledgeable and very professional. A big plus was she found me a reasonably priced policy. It's great to have a friendly and efficient local agency now to handle all my insurance needs.
Pat Booth, Houston, TX
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I don’t know about you, but homeowners insurance makes my head hurt. Trying to decipher insurance jargon, which policy best suits my needs, am I getting a fair premium....Shannon Boll is professional, knowledge and patient. I would do business with her again in a heartbeat.
LNS, Houston , TX
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Shannon did a fantastic job assisting me with all my insurance needs with Henrich, Thank You...God Bless
dale Simmmons, houston, TX
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Shannon is amazing---she responds to my calls or e-mails immediately! Such a pleasure doing business with them!!
Dana Jastal, Texas city, TX
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Outstanding Customer Service. Got a quote the same day, Price Very Reasonable. Shannon really got the job done for me!
Joni Haines, Houston, TX
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I have been a customer of Henrich insurance for many years. Back in February of 2019, in an effort to save some money, we switched to another insurance company. LESSON LEARNED. Shortly after the switch, we realized that the customer service provided by Henrich is second-to-none. Janette Cisneros, in particular, has gone above and beyond. She has been patient, kind, helpful, and rather than treat you like a customer, she treats you like a valued friend. To me, that makes all the difference. We are so pleased to be back!
Stephanie Wisdom, Houston, TX
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Have been a customer for several years. You have a gem in Janette Cisneros. She is an asset to your company. She has not only handled my needs but has gone over and above any other agent in my entire experience. Thank you for everything you have done for my family and I.
Annette Muff-Conover, Richmond, Texas, TX
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Trudy was informative and very responsive. Great experience
Jim Baker, Seabrook, TX
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Trudy was so efficient. She took care of getting quotes on homeowners, flood and auto insurance for us. We are moving to Texas from Kansas City. Trudy made the insurance go very smoothly. Very professional.
Kathleen Steward, Missouri City, TX
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I was referred to Henrich Ins. Group by two neighbors...I cannot thank them enough for sending me to Henrich and in particular Trudy Maes! She was very helpful, patient, energentic, personable and VERY knowledgeable, she know her stuff! Not only did she get me a policy that fits my needs to a "T" but she was able to save me litterally a few thousand $$$'s from my previous policy holder. I thank her and the Henrich Group for your service; I have already referred you to my brother who will likely be contacting you soon!
Mark A Liberato, Seabrook, TX
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I love working with the Henrich Team. Shannon especially has been so responsive, helpful and efficient and always offering the best rates. I'm extremely happy with their services.
Sandy Keiser, Seabrook, TX
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I was refereed to HIG Henrich Insurance Group via my cousin. Contacted Shannon, and she is absolutely easy to work with. great deals right away. I even tried to see if other providers might match the rates she gave me but it appears that i was given the absolute best. Great people and easy to work with is all i'm asking for during the stress of buying a house, and that's what i found at HIG Henrich Insurance Group. Thank you guys.
Rewis Sawires, Houston, TX
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HIG literally saved me thousands of dollars on home insurance. I was resigned to stick with my old provider, but Trudy offered to run a quote for me and came up with comparable coverage at a much lower price. It was so fast and easy to set up.
Paige Taylor, Houston, TX
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Excellent Service

Agent-Ruby
John Davis, Houston, TX
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Shanon was very polite, patience and answered all my questions. All information was sent promptly, she even offered to give me a reminder call to set policy up
Jeannette Garza (New Customer) October 15, 2018, Friendswood, TX
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Our experience with Shannon Boll was outstanding. She provided accurate and prompt information by telephone and email, enabling our in person meeting to be seamless. This young lady knows her business and how to treat customers. We were very happy with Shannon and the results.
Ben and Rhonda Hargrove (New Customer) October 11, 2018, League City, TX
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Fast and competent service with complete information.
teresa kumelski, league city, TX
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I am a person of few words,I would like to say Trudy dotted all the i's and crossed all the t's. I am old school so it's good to see good customer service now day's.
Michael Stalling (New Customer) April 16, 2018, Richmond, TX
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Ruby handled my request quickly and professionally. She not only answered my question, but sent me and email with the info I needed. Great work! Thanks, Ruby!
Sally Whittington (Current Client) April 2, 2018, Houston, TX
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Janette has done an outstanding Job helping me with all of my insurance needs. She is very professional and polite thank you for always being so attentive to the customers needs.
Michelle Munoz (New Customer) March 23,2018, Baytown , TX
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Shannon Boll is an angel and has assisted me with my insurance needs for years. She's very knowledgeable, friendly, and goes out of her way to help and provide me with the best coverage out there. She's the BEST!!
Sylvia Gonzalez, HOUSTON, TX
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Ruby was very helpful and pleasant to speak with over the phone. Got my bill paid without delay. Thanks!
Helen Casey (Current Client), Houston, TX
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Marisa was very professional yet friendly and open about all of the policy details. She is a valuable asset for HIG.
Jack Spiers (New Customer) March 16, 2018, Houston, TX
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Ruby was amazing! She addressed my concerns regarding my policy and 2/14/18 and she even followed up with me before the end of the day to let me know my issues was resolved. I called back on today (2/16) because I was trying to make my payment and she remembered me. She offered to help me get my payment posted and emailed me my receipt again before the end of the work day. Thank you Ruby for positive attitude and great work ethics!
Nyree Johnson (Current Client), Houston, TX
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My call was immediately answered, with no waiting. My information was quickly taken and a link was sent to my email in order to add a new vehicle to an existing account. In less than 5 minutes, that email arrived and it took me less than five minutes to complete. In an hour I had confirmation that the new vehicle had been added to our account with all the dollar amounts included. VERY FAST, efficient, and kind service. Thank you!!!!

-Agent: Ruby Truong-

 
Lisa Lowe (Current Client), Houston, TX
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Janette was very polite and helpful with getting my landlord policy started.
Dolores Wood (Current Customer), Katy, TX
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Trudy was very helpful and saved me a lot from my 2017 home policy with another company so I rcently made the switch. She was fast efficient and responsive. I do cost comparisons and Heinrich w/ Trudy worked for me. I used Heinrich 2002-2015 and  then switched to another company. That was a mistake! I am now back with Heinrich for 2018 and you should give them a try too. Ask for Trudy. She remembered me from 2015!
John Berner (Customer Since 2002) January 22, 2018, Houston, TX
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Ruby was very helpful in helping me make my Flood insurance payment. I had attempted to do it myself with flood insurance carrier and was unable to. She handled it for me in a very professional way.
Gail Lang (Current Customer) January 17, 2018, Houston, TX
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As years pass, HIG continues to earn every bit of our patronage. Not only do they continue to help keep our premiums low for home and auto, their customer service is ALWAYS on point. My most recent auto policy update handled by Ruby was fast and thorough as always. Previous interactions with Trudy, Shannon, and Billy were just as quick and easy. I love doing business with these guys.
Michelle Lee (Current Customer) January 15, 2018, Katy, TX
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Amazing customer service! Mrs. Trudy and the entire staff at HIG are always looking out for you the customer to find the best rates an service for all polices . Prompt response to any questions & concerns you may have.
Christie Foster (Current Customer) January 13, 2018, Seabrook, TX
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Thank you Marisa for helping me find the best insurance for my house, your knowledge and friendliness helps too.
Karina Tejada (New Customer) January 4, 2018, Spring, TX
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Always prompt and completed service. Agent~Ruby Truong
John Davis (Current Customer) January 3, 2018, Houston, TX
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I have always had excellent service with this agency. I have been a customer for years and always utilize their website. I highly recommend this agency. I just requested replacement auto insurance cards and received them within an hour! Agent~Ruby Truong
Cindy Suarez (Current Customer) January 2, 2018, Houston, TX
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Excellent service... always available for me. I have been with HIG for more than 7 years so far. Agent~Trudy Maes
Hisham Almubaid (Current Customer) January 1, 2018, Houston, TX
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Shannon was SO AWESOME! My husband and I were shopping around for homeowners and possibly auto insurance. We are first time home buyers so the task was a daunting one. Shannon was very responsive and helpful. She answered all our questions and even helped us save a little money on our auto insurance policies. I spoke with several insurance agents and companies through this process and Shannon was by far the nicest and quickest to respond to our inquiries and request. Thanks for making the process so smooth!!!
Amy Hansen (New Customer) December 12, 2017, Houston, TX
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I was waiting since September for reimbursement on my claim and I sent an email to HIG. Ruby responded to my email and I received satisfaction on my claim within a couple of days. Agent: Ruby Truong
Ron Huls (Current Customer) December 1, 2017, San Antonio, TX
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Trudy did an excellent job, very please with her service, will always use her. Thanks
Marjory Robinson (Current Customer) November 15, 2017, Houston, TX
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Service is great, couldn't have asked for better. Service Agent: Ruby Truong
Gerald Reeves (Current Customer) November 13, 2017, Humble, TX
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Marisa made me having to switch auto insurance companies painless. She shopped around for me and I am happy with her professionalism and attention to my needs.
Pamela Schwarz (Current Customer) October 26, 2017, Houston, TX
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Service (Marisa) was great to get me what I needed for a new policy. thanks!
Jaison Thomas (New Customer), Pasadena, TX
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Saved me a ton of money. Fast response and very helpful. Great customer service!  - Agent, Marisa Voight assisted customer.
Sarah Catching (New Customer) September 14, 2017, Santa Fe, TX
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Marisa did a great job helping me shop around for new insurance. I love the personal touch of having a live person to talk to and that I feel cares about me and my family's needs.
Pamela Schwarz (Current Customer) October 26, 2017, Houston, TX
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Shannon was very professional an help me promptly will all my questions and concern, I was very please!
Sonia Torres (New Customer) October 10, 2017, Katy, TX
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I usually do not write reviews but the service that was provided to me by Trudy at HIG was beyond exceptional and outstanding. All of the staff at HIG are very professional and courteous. From the initial consultation to the very end, Trudy took her time to explain me all the necessary info so that I could make the right decision. She constantly stayed in touch throughout the process and got me the best deal for my homeowner's and windstorm insurance. You can really tell that she cares for her clients. Give her a call and you will find out. I highly recommend Trudy at HIG and looking forward to giving my business again to HIG group.

Received very exceptional and outstanding service from Trudy for my homeowner's and windstorm insurance. She goes above and beyond of her normal duties to make sure that client's needs are satisfied. Trudy's service has exceeded my expectation and will spread the words among my family and friends about HIG. Thank you Trudy and HIG.
Jay Patel (New Customer) September 13, 2017, Pearland, TX
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Janette- very helpful and patient
Reysa Manible (Current Customer), Cypress, TX
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Trudy was great. We met her at her office. She found a great rate for our home and auto insurance. She also explained everything and answered all of our questions. I couldn't have asked for a better agent. Thank you Trudy!
Sang "Lance" Jung (New Customer) August 14, 2017, Houston, TX
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Trudy did an excellent job of walking me through the transition to another home insurance company, and moving all my insurance under HIG. She spent allot of time ensuring that I understood everything and was happy with my choices. Thank you Trudy!!!
Dan Berryhill (Current Customer) August 9, 2017, Argyle, TX
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My agent was Shannon Boll. She was excellent. Very knowledgeable, and very easy to communicate with. I would definitely recommend her to anyone. I also got an awesome rate on auto insurance. All thanks to her.
Anthony Cevallos (New Customer) August 8, 2017, Houston, TX
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I want to give a shout out to Trudy who was so helpful in assisting me to get my Flood insurance policy. She was able to answer all my questions very patiently, and she made the process completely painless. Thanks Trudy for being a stand out employee at HIG!
Debra Alons (Current Customer) July 28, 2017, Houston, TX
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Call them today.... you will save money on all insurance needs Shannon is very eager to help and excellent response to any email or text.. shes the best. Shannon is a 5 star ! excellent in response, assistance and quotes. saved me money! I highly recommend HIG.
Linda Kujawa (Current Customer) July, 21 2017, League City, TX
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My request for a quote on Homeowners & Auto insurance policy's was handled by Janette Cisneros. I had an excellent experience dealing with Janette. She listened carefully to what I wanted to insure, reviewed my existing policy's and provided me with a new set of policy's that met and in some case exceeded my current policy, all for a cost well below what I was currently paying. All-in-all, a very satisfying customer service experience. I would highly recommend the HIG-Henrich Insurance Group.
Donald MacCormack (New Customer), Huntsville
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Shannon was highly recommended on the Nextdoor app. I can't agree more. She is awesome, efficient, knowledgeable and exceeded all my expectations.
Melissa Adkins (New Customer), El Lago, TX
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I worked with Janette on getting home and car insurance and she was wonderful. She knew exactly what questions to ask and how to get quotes to me in a timely manner. She was very thorough and knowledgeable. I enjoyed working with her and very much trust her and HIG.
Ashley Davis-Deniz (New Customer), Houston, TX
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Trudy Maes has been my agent for over 3 years. She has always been very professional and looks out for my best interest. I really appreciate everything she has done for me!
Kevin Nguyen (Current Customer), Houston, TX
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Thanks to Marisa for all her help! I'm very happy with how much money we saved and how easy the process was.
Jill Dinkel, League City, TX
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Janette was really helpful.
AMANDA RAMOS, HOUSTON, TX
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Shannon did a great job in finding us less expensive insurance, saving us $400 a year. We have used HIG for some years now and are very happy with the customer service.
Amanda Ramos, houston, TX
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Ruby helped me with my auto insurance needs today, and she was very helpful and everything went smoothly. I have been happy with HIG-Henrich Insurance Group since I started using them a few years ago and have never been disappointed. I would recommend this agency to others who need help getting insurance and struggle to obtain it. Thank you Ruby! Sincerely, Shelia Noerr
Shelia Noerr, Houston, TX
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The customer service I received from Shannon was great. I was not happy with the first quote and Shannon worked to save me around a $1000.00/yr. Thank you for your hard work and patience Shannon.
Cynthia Junior, Webster, TX
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Trudy contacted me this year at renewal time, after giving me an unsuccessful quote last year. She worked with me to tailor the coverage and reduced my homeowner's insurance premium by 460.00. Trudy was very professional and quick to return calls and emails.
Tom Sheppard, Taylor Lake Village, TX
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Excellent customer service and excellent insurance plans. I would recommend them to anyone.
Bryan Sweeney, Friendswood, TX
Thank you HIG ! Trudy did an amazing job in helping me get a quote and following thru on helping me get coverage. Looking forward to doing business again. Give them a call.
 Kimberly Dees Trevino, Pearland, TX
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Trudy was warm, friendly and so very helpful! I'm so happy I found you and you have saved me SO MUCH $$$$
Jana Cryan, Houston, TX
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Trudy is extremely efficeint. Friendly as well.
Vickie Rickman (New Customer), Houston, TX
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Marisa was a pleasure to work with! Super kind and helpful and really dedicated to finding the most dependable and affordable coverage for my needs! Would definitely recommend her to family and friends! Thank Marisa!
Jessica Taft, Dickinson, TX, AL
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GREAT CUSTOMER SERVICE AND THE REP WAS VERY PATIENT AND ANSWERED ALL OF MY MANY MANY QUESTIONS
LEAFA GRAHAM (New Customer), STAFFORD, TX
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Awesome and quick quotes!
Rebecca Harper (New Customer), League City, TX
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Marissa was awesome! She made switching companies effortless on my part and I highly recommend them.
Rebecca Harper (New Customer), League City, TX
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Trudy was great to do business with. Very patient with my numerous questions. Will definitely recommend her to friends. She saved me a lot of $$'s
Laura Stroh (New Customer), Houston, TX
Trudy was great helping me select a new plan. Very patient with my numerous questions. Enjoyable to work with. Will definitely recommend her to my friends.
Laura Stroh (New Customer), Houston, TX
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Ruby was incredibly helpful with an issue with my policy. She followed up conscientiously until every last detail was taken care of, and she was a pleasure to work with. She is a great asset to your office!!
Karen Rabin (Current Customer) December 22, 2016, Houston, TX
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Shannon was a great help getting in getting me affordable auto insurance. Henrich Insurance Group has been my go to for Homeowners and Auto Insurance for about 7 years now. They have been a great help in finding affordable insurance.
Constance Bragg (Current Customer) December 21, 2016, Houston TX
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Very well handled. Quickly and thoroughly done.
Assisted by Ruby
David Tupes (Current Customer) December 14, 2016, Aurora, CO
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Ruby assisted me today and did great - very helpful, friendly and professional.
David Chapek (Current Customer) December 12, 2016, Seabrook, TX
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Y'all did real good. My gripe is the email system. Likely as much if NOT more on my end than you folks...
Assisted by Ruby Truong
James McGurn (Current Customer) December 5, 2016, Webster, TX
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Very patient and easy to work with. When I figured out what I wanted to do she was fast and efficient.
Assisted by: Janette Cisneros
Kenneth Allen (Current Customer) November 14, 2016, Katy, TX
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My experience in obtaining insurance through HIG and working with Trudy in particular was excellent. She was very professional and very helpful.
Richard Davis (Current Customer) November 7, 2016, Cypress, TX
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Outstanding service. Beat all comparisons in price and coverage . Thank you very much. Excellent.  Couldn't ask for better care and communication.  Highly recommend.
Assisted by Shannon Boll
Linda Kujawa (New Customer) October 31, 2016, Seabrook, TX
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I really appreciate all the team members that followed up with me. You made me feel important to you!
Agent: Shannon Boll
Jeremy Stringer (Current Customer) October 21, 2016, Houston, TX
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They have the best rates in town and the best service!
Agent: Marisa Voight
Jeremy Stringer (Current Customer) October 21, 2016, Houston, TX
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After not having a wreck in over 13 years, I had one in November... I thought I was never going to be able to find affordable coverage. Everywhere I looked my payments for insurance would be through the roof. Shannon was efficient and made me feel at ease during the whole process. It was seamless and I saved money!
Analicia Acosta (New Customer) October 13,2016, Houston, TX
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Shannon was able to provide us excellent service, with better rates and coverage on our entire package.
Thomas Niederberger (New Customer) October 10, 2016, Cypress, TX
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The business transaction (purchase of flood insurance) was handled in the most efficient manner possible by Trudy.
Charles Leech (Current Customer) September 9, 2016, Houston, TX
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Fast immediate service. My request to have an agent shop for a better deal on insurance was addressed quickly. With in 2 days Marisa provided me with additional offers. Marisa found me significant savings and was very quick to respond to each of my follow up questions. Great Customer service! Keep up the great work!
Rene Ray (Current Customer) September 8, 2016, Cypress, TX
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Great, fast, and professional.
Liz Sanchez (New Customer) August 26, 2016, Friendswood, TX
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I can't say enough nice things about Marisa. She had helped me a few months ago with securing homeowners insurance for my mother in law. I told her then that I would be contacting her about insurance for myself. When I talked with her, I felt like I was talking to one of my girlfriends. She explained everything in detail and I just got a good feeling with her. I have already told other family members to call her, and that she would take good care of them.
Ora Thompson (New Customer) August 24, 2016, Houston, TX
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Janette helped me make changes to our insurance coverage by providing useful information in clear language. She listened to what I needed and followed up promptly until my needs were met. Highly recommended!
Karherine Parker (Current Customer) August 24,2016, Houston, TX
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Marisa is a pleasure to deal with and a great asset to HIG -- she is very professional, knowledgeable and prompt responding to inquiries. She listened to me and understood my needs and got things completed quickly. THANK YOU
Diane Parker (Current Customer) August 23, 2016, Katy, TX
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I cannot say enough wonderful things about Trudy! She took care of both home and auto coverage for me and found good rates. She answered a million questions and took all the fear and frustration out of obtaining insurance coverage! I am so very glad this agency was recommended to me through the Next Door app.
De'Anne Hite (New Customer) August 12, 2016, Seabrook, TX
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Shannon is an excellent insurance agent and helped us through the process of answering many many questions as well as finding the lowest possible rates for the insurance products that we wanted. I say all of this in the context of having solicited bids and information from at least five other insurance agencies.
Alden Bushnell (Current Customer) August 4, 2016, Houston TX
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Trudy did an excellent job with our new auto insurance policy. She was able to provide me with flood, homeowners, and auto insurance with the same coverages as my previous home and auto coverages at similar previous years rates from agencies with the same rating.
Jim Little (Current Customer) July 20, 2016, Houston, TX
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Very good and competent overall performance. ~Client was Assisted by Kayla
Burkhard Sommer (Current Customer) July 17 ,2016, Houston, TX
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I was very happy with Kayla's service.
Ching-Yen Chang (Current Customer) July 17, 2016, Houston, TX
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Trudy has exceeded my expectations with great customer service. I could not ask for a better representative. Thank you Trudy for all you do.
Justin Behrens (Current Customer) July 12, 2016, Magnolia, TX
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Thank you so much for a stress free switch of insurance companies. Shannon was extremely helpful and non-pressuring when I asked for new quotes on both home and auto insurance. She was able to beat my old rates by quite a bit and I thank her so much.
Martha Alvarez (Current Customer) June 30, 2016, Houston TX
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I am so grateful that our realtor introduced us to Trudy. This has been the most positive insurance experience I have had.  She was helpful and amazing throughout the process. And Would answer my calls and questions no matter the time of day or night! She walked me through every step personally and answered all my questions in a timely manner. We shopped all insurance companies and she still found us the best rates. Even after our new home was purchased she has continued to be amazingly helpful with any bumps we have had. Thank you again Trudy for all your help!
Samantha Clark (New Customer) June 26, 2016, Abilene, TX
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I have been with the same car insurance company for 9 years. I had a
claim recently & it was a hassle so I decided to shop it around. I have
been overpaying for years! Trudy was wonderful in explaining the benefits! She even handled the cancellation process. I loved working with her. She was prompt & answered any questions I had. Thank you Trudy & HIG!
Norma Merka (New Customer) June 25, 2016, Magnolia, TX
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Trudy was excellent in shopping around and optimizing our insurance
coverage. She was very professional, patient, and extremely
knowledgeable. I am very appreciative of her efforts. She is to be commended. Joseph Allen
Joseph Allen (Current Customer) June 25, 2016, Bellaire, TX
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Janette has been my agent for years, and will follow wherever she goes! She truly knows her stuff and provides guidance that best fits your needs and requirements. She's approachable and responds within minutes.
Reyna Sandoval (New Customer) June 22, 2016, Houston, TX
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Insurance has become very confusing on a lot of the coverage. I want to thank Shannon for helping me to understand all and making the process easy. Her knowledge is very much appreciated along with her great attitude. Would definitely recommend this office!
Teresa Hasty (New Customer) June 20, 2017, Webster, TX
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Outstanding and Marisa in particular was fantastic.
Bruce Causey (Current Customer) June 17, 2016, Houston, TX
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Henrich has always been able to find me the best price and coverage for my needs. Marisa is very professional and prompt with her replies and has answered all of my questions to my satisfaction. I have and will continue to suggest Henrich to my friends and family.
Joe Nixon (Current Customer) June 10, 2016, Houston, TX
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Janette helped me with securing car insurance on my new car. We shopped rates and I was amazed out helpful she was. The experience was pleasant and painless. I recommend HIG-Henrich Ins Group and rate Janette as a valuable employee. She was in tune with the services and helpful in every way. Regards, Betty Workman
Betty Workman (Current Customer) June 2, 2016, Spring, TX
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Trudy, thank you for all of your your help. You are so very efficient, professional  and have such a wonderful personality.  I thoroughly enjoyed having you as my agent .  You made every thing so smooth and easy for me. I am totally satisfied with all of my outcome.  I will absolutely recommend you to my friends.
Eileen Fanfair (Current Customer) May 31, 2016, Houston, TX
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I've been a customer for years, but I felt so strongly about the quality of customer service which I received that I felt it necessary to comment. In short, it was everything one could expect: professional, friendly, prompt, stayed in contact through phone and e-mail, and perhaps most importantly for a consumer, saved me money. You have a truly satisfied customer!

Trudy was amazing. she helped me with my re-shop in a very professional and meaningful way. I have a ton of experience with this company and the service has always been exemplary, but in this case, she went above and beyond to make sure I was happy. Thanks for making her a part of your company!
Hernan Escobar (Current Customer) May 29, 2016, Houston, TX
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Shannon get's it done. She digs for lowest premium and best value.
Denis Cowley (Current Customer) May 25,2016, South Padre Island, TX
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HIG has been a great insurance company to work with with great rates! Shannon is very knowledgeable and helpful as an agent. I highly recommend doing business with her!!! 
Alexis Henderson (Current Customer) May 25,2016, Friendswood, TX
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Quick response and excellent job by Marisa Voight.
Shian Hwu (Current Customer) May 24, 2016, Houston, TX
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Shannon did a great job finding me the right homeowner insurance. I am impressed how friendly, prompt and competent she is. I will keep her contact among my favorites!
Michele Cencini (New Customer) May 17, 2016, Pearland, TX
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A colleague of mine recommended HIG and I contacted Trudy after I saw the significantly increased renewal proposal from our insurance of 19 years.  In only a few days Trudy did all the research work and setup new home, car and umbrella insurance for my family and me. This helped us to not only avoid the increase my previous insurer had asked for, but reduced our insurance premiums by over $800 compared to what we had paid last year. Throughout the switching process Ms. Trudy maintained excellent communication including late evenings and the weekend. her thoroughness and expert advice truly impressed me. Thank you, GV
Ge Vo (New Customer) April 16, 2016, Houston, TX
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It was excellent service.
Minerva Mendoza (Current Customer) March 23, 2016, Houston, TX
I'm highly impressed with Trudy and the HIG staff. They exemplify true customer service and I highly recommend their services.
 Gregory Williams, Shoreacres, TX
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Shannon, and Marisa, did an excellent job getting me insurance for my condo. They were very knowledgeable and helpful finding me the right policy with a good price. I could not be more satisfied with the way everything was handled.
Gerda McCormick (New Customer) March 2, 2016, Austin, TX
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To whom it may concern the agent Shannon Boll did an outstanding job assisting me with the my renewal for the homeowners policy. Shannon provided excellent customer service. Thank You Christie Foster
Christie Foster (Current Customer) February 19,2016, Seabrook TX
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Shannon did a great job with my home and auto policy. Very pleased.
Jessica Orsak (New Customer) February 15, 2016, Cypress,TX
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Shannon Boll has saved us so much money in the past few months on our car and homeowners insurance. I'm paying less than half the amount I was. She is always available and willing to help. I'm glad my brother-in-law recommended her.
Kelly Aguilar (New Customer) Janurary 22,2016, Pasadena, TX
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Marisa was great!  Each time I had a question or concern, she was right on top of it.
Kelly McNamara (Current Customer) December 2, 2015, Houston, TX
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Excellent service provided by Marisa.
Raj Wadhwa (New Customer) October 22, 2015, Houston, TX
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The agent that assisted me was Trudy Maes the service that she provided to me as a new customer was outstanding I had quite a bit of questions she answered everyone of them and stayed on top of followup information just to make sure that I knew what would be available for me,she is a wonderful agent and I hope your company employs many more like her.
Arlesia Norwood (New Customer) August 31, 2015, Houston, TX
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Trudy's performance was A+, Very good at her job. Thanks you very much.
Eddie McQueen (Current Customer) July 31, 2015, Cypress, TX
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Marisa was very knowledgeable and helpful.
Willie Manning (Current Customer) May 24, 2015, Katy, TX
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Friendly, helpful and kind.
Andre Carraway (Current Customer) April 30, 2015, Houston, TX
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This is the best service ever. Shannon Boll is excellent. She is very knowledgeable and very helpful. Thanks!
Sylvia Hinojosa (Current Customer) April 23, 2015, Baytown, TX
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Just great customer service from everyone involved.  Marisa was really helpful and prompt.  This is a great agency to do business with.
Tim Bergeron (Current Customer) April 1, 2015, Fort Worth, TX
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The service was excellent.
John Klotz (Current Customer) March 30, 2015, Houston, TX
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Prompt and attentive to detail.
N Edward Drivers Jr. (New Customer) March 5, 2015, Houston, TX
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Janette contacted me about a rate increase and did a great job of lowering my rates on both house and car.
Janet Deniz (Current Customer) February 27, 2015, Houston, TX
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Shannon Boll has been responsive and thorough in her assistance in providing me with homeowner's insurance.
Natasha Pappas (New Customer) February 13, 2015, Houston TX
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Excellent service and you saved me a ton of money!!!
Agent-Trudy Maes
Maria Behrens (New Customer) Janurary 24, 2015, Hockley TX
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Shannon did a great job.
Billie Tatum (Current Customer), January 20, 2015, Pasadena, TX
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Excellent at reviewing options available as events fall out of relevant history and/ or renewal. Agent- Trudy Maes
Kenneth Allsford (Current Customer) December 4, 2014, Katy, Texas
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Ms. Shannon Boll was very helpful and kind, I could not have ask for a better agent.
Lupe Torres (New Customer) , August 28, 2014, Houston, TX
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We always get great service. Very professional and very quick.
Jennifer Thayer (Current Customer), August 1, 2014, Spring, TX
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Actually Shannon and Tabatha both helped me and they were very helpful and prompt with answers to my questions!!! I was very satisfied with each of them!!! Also very friendly!!! Thank you for helping to make the transition easy for me!!!
Mary Peppers (New Customer), July 2, 2014, Pasadena, TX
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Shannon Boll from HIG in Houston, Texas was the best agent I have ever dealt. Very professional and comfortable to deal with.
Alexander Dyptan (New Customer), June 18, 2014, Houston, TX
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Service was fantastic...Hope the future holds the same!
Mike Henry, (New Customer), January 27, 2014,, Houston, TX
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Tabatha has been informative, efficient, attentive, friendly and an excellent agent. She is my go-to agent when it came to my car insurance and now renter's insurance. Great agent and great organization. Keep up the outstanding work.
Stuart McKinzie, (Current Customer), December 12, 2013,, Houston, TX
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Excellent customer service! Tabatha went above and beyond to help us with our insurance needs with extremely short notice. We will be reviewing three more properties insurance that we hopefully will transfer to your company. Thank you very much. David and Joanie Garcia
David Garcia, (New Customer), November 20, 2013, Jarrell, TX
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Actually everyone helped and I was pleased all were able to get me covered when other agents at other companies were telling me Bankers wouldn't accept me. Good job. Bob Evans
Robert Evans, (New Customer), November 15, 2013, Deer Park, TX
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Brooke was always there when I needed her and two steps ahead of the game. Made switching a breeze and provided the best customer service.
Anthony Jacobo, (Current Customer), November 6, 2013, League City, TX
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Brooke was very nice and knowledgable. Her rapid reply and quote pleased me. She was quick with the responses and information. I would send her more customers and business.
Linda Chaddock, (New Customer), October 3, 2013, Deer Park, TX
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Working with Ms.Brooke was easy and a pleasure!
Andre Caraway, (Current Customer), August 12, 2013, Houston, TX
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Brooke Brown was very professional, attentive and acted expeditiously when providing insurance information. She took the time to explain the two options and made the process an easy selection.
Greg Williams, (Current Customer), August 5, 2013, Houston, TX
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Brooke,
Thank you for your time and patience in working with me on this policy change.  You have been extremely helpful and efficient. You made a difference for my family.
Julie Jones, (Current Customer), July 31, 2013,, Cypress, TX
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Tabatha was also involved. Overall, service was excellent, both agents were very help and provided the best information.
Marta Alvarado, (New Customer), 7/30/2013,, Highlands, TX
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Brooke, was very friendly and knowledgeable during the entire process. GOD Bless!!!
Willie Manning (Returning Customer), July 29th, 2013,, Cypress, TX
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It is a pleasure every time doing business with Brooke. Great rate and satisfaction guaranteed! :)
Billy Grizzle, Jr. (Current Customer), July 2, 2013, Humble, TX
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Outstanding- Brooke and Trudy are excellent!!!!
Blake Barsalou, (Current Customer), May 31, 2013, Kingwood, TX
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Everything was handled quickly and efficiently!
David Moore, (New Customer) - May 28, 2013, Seabrook, TX
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Brooke Brown ~ Great!
Stephen Scott (Current Customer) ~, May 9, 2013
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Tabatha was great.She returned my calls and was always very polite.
James Wheeler ~ May 1, 2013, Spring, TX
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Tabatha did a great job of finding me new insurance when the premium increased dramatically with my previous carrier. She helped me get everything taken care of - very responsive and everything on time. It was a great job and very much appreciated!
Michael Chandler, Current Customer ~ March 11, 2013, Houston, TX
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Process was completely painless and has gone as smooth as possible.
By Lonnie Diedering (New Customer) - February 20, 2013, El Lago, TX
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Exceptional. Trudy went above and beyond taking care of my business needs. I will be sending more policies to the agency because of the great service!
Ayala Contractors, Inc. (New Customer) - February 19, 2013, Houston, TX
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Exceeded expectations and saved me over $1,000.00 per year. Thank you so much!
Marlene Billeri (New Customer) - February 14, 2013, Houston, Texas
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Tabatha was courteous, knowledgeable and efficient. She did an excellent job and answered any question I had quickly and accurately. Great!
Charles Sharpless (New Customer) - January 31, 2013, Seabrook, Texas
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Brook was very nice & patient.
Billie Tatum (Current Customer) - January 25, 2013, Pasadena, Texas
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Tabatha was very polite and courteous. Efficient.
Sarah Penny (Current Customer) - March 7, 2012, Houston, Texas
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I have been a customer for a year, and I am satisfied with the customer service I receive from HIG. The rates HIG found for me are affordable rates, very satisfied.
By Paulette Clark (Current Customer) - Jan 9, 2012, Houston, Texas
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I received great service with a very friendly attitude.
By Lisa P. - March 30, 2011, Houston, Texas
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I have been trying to find home insurance since December and HIG gave me the best quote for my home. Everyone I spoke to was very informative
and polite and the service was a very speedy one no hassle done right from the computer.
By Paulette Clark - March 18, 2011, Houston, Texas
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Very Satisfied, politeness, good manners, and level of proficiency received a 5 star rating.
By Holly J. - March 11, 2011, Houston, Texas
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I have tried a lot of different insurance companies and I was told we are only writing policies for houses 10 years of newer. So I saw how
good HIG insurance group treated my neighbor when her house substain damages from Ike storm. they treated her very well. I called them up
and I received my quote very quickly and was very pleased with the quote. You should give them a call you will be glad you did. Thanks.
By Mary B. - March 3, 2011, Houston, Texas
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My request was handled expeditiously and follow up questions addressed completely.
By Rosalio Saenz (Current Customer) - March 3, 2011, Jersey Village, Texas
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The customer service was great and the response time was very fast. Overall I am very satisfied with the whole insurance group. My agent Tabatha was very polite and she answered every question I had.
By Stacey Perales (New Customer) - Sept 16, 2011, Houston ,Texas
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Politeness, Good Manners, Level of Proficiency, Overall Satisfaction was Outstanding
By Rick A. (Current Customer) - Sept 16, 2011, Katy, Texas
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We needed insurance very quickly and our company did not fit a "standard" package so there were many communications back and forth by phone and by email. Trudy Maes was very helpful and very patient. We are happy with the end result.
By Stephen's Home Repair (New Customer) - Nov 28, 2011, Houston, Texas
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They are hardworking dedicated employees and deserve a raise!
Willie, Houston, TX Nov 6, 2012
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Great to work with, very helpful and competent.
Anthony Aluknavich, Spring, TX
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I was late in getting coverage for my latest investment home and your team came in and did a great job.
Sheldon Starr, Georgetown, TX
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I have been with Henrich for about 4 years now and very happy with the service that I get each time I change my plan or underwriter. I saved over $350 this year on homeowners insurance just by calling Henrich once. They did all the work for me. I will continue to give referrals for Henrich Insurance to all of my clients looking to purchase homeowners insurance before closing on their new homes. Thanks for everything.
By Tiffany Nolan (Current Customer) - October 3, 2012, Cypress, TX
Tiffany Nolan
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HIG,
I recently signed an insurance policy through your agency and just wanted to say thank you. Your speed and professionalism was very helpful to my hetic schedule. I hope that we may be in business for some time.
By Ian S.- December 10, 2010, Houston, Texas
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Great service and efficiency! This is why I have all my insurance with you! 
Politeness, good manners, and level of proficiency received a 5 star rating.
By Anna W.- December 22, 2010, Houston, Texas
Henrich Insurance Group received a rating of 4.9 out of 5 based on 196 reviews on IWantInsurance.com.
Henrich Insurance Group BBB Business Review
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13920 Osprey Ct, Suite B
Webster, TX 77598
P: (713) 349-0400 | F: (713) 349-8485
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