Customer Testimonials

Thanks, and as always we appreciate your business.
I really appreciate all the team members that followed up with me. You made me feel important to you! Agent: Shannon Boll
Jeremy Stringer (Current Customer) October 21, 2016, Houston, TX


They have the best rates in town and the best service!
Agent: Marisa Voight
Jeremy Stringer (Current Customer) October 21, 2016, Houston, TX


After not having a wreck in over 13 years, I had one in November... I thought I was never going to be able to find affordable coverage. Everywhere I looked my payments for insurance would be through the roof. Shannon was efficient and made me feel at ease during the whole process. It was seamless and I saved money!
Analicia Acosta (New Customer) October 13,2016, Houston, TX


Shannon was able to provide us excellent service, with better rates and coverage on our entire package.
Thomas Niederberger (New Customer) October 10, 2016, Cypress, TX


The business transaction (purchase of flood insurance) was handled in the most efficient manner possible by Trudy.
Charles Leech (Current Customer) September 9, 2016, Houston, TX


Fast immediate service. My request to have an agent shop for a better deal on insurance was addressed quickly. With in 2 days Marisa provided me with additional offers. Marisa found me significant savings and was very quick to respond to each of my follow up questions. Great Customer service! Keep up the great work!
Rene Ray (Current Customer) September 8, 2016, Cypress, TX


Great, fast, and professional.
Liz Sanchez (New Customer) August 26, 2016, Friendswood, TX


I can't say enough nice things about Marisa. She had helped me a few months ago with securing homeowners insurance for my mother in law. I told her then that I would be contacting her about insurance for myself. When I talked with her, I felt like I was talking to one of my girlfriends. She explained everything in detail and I just got a good feeling with her. I have already told other family members to call her, and that she would take good care of them.
Ora Thompson (New Customer) August 24, 2016, Houston, TX


Janette helped me make changes to our insurance coverage by providing useful information in clear language. She listened to what I needed and followed up promptly until my needs were met. Highly recommended!
Karherine Parker (Current Customer) August 24,2016, Houston, TX


Marisa is a pleasure to deal with and a great asset to HIG -- she is very professional, knowledgeable and prompt responding to inquiries. She listened to me and understood my needs and got things completed quickly. THANK YOU
Diane Parker (Current Customer) August 23, 2016, Katy, TX

I cannot say enough wonderful things about Trudy! She took care of both home and auto coverage for me and found good rates. She answered a million questions and took all the fear and frustration out of obtaining insurance coverage! I am so very glad this agency was recommended to me through the Next Door app.
De'Anne Hite (New Customer) August 12, 2016, Seabrook, TX


Shannon is an excellent insurance agent and helped us through the process of answering many many questions as well as finding the lowest possible rates for the insurance products that we wanted. I say all of this in the context of having solicited bids and information from at least five other insurance agencies.
Alden Bushnell (Current Customer) August 4, 2016, Houston TX


Trudy did an excellent job with our new auto insurance policy. She was able to provide me with flood, homeowners, and auto insurance with the same coverages as my previous home and auto coverages at similar previous years rates from agencies with the same rating.
Jim Little (Current Customer) July 20, 2016, Houston, TX


Very good and competent overall performance. ~Client was Assisted by Kayla
Burkhard Sommer (Current Customer) July 17 ,2016, Houston, TX


I was very happy with Kayla's service.
Ching-Yen Chang (Current Customer) July 17, 2016, Houston, TX


Trudy has exceeded my expectations with great customer service. I could not ask for a better representative. Thank you Trudy for all you do.
Justin Behrens (Current Customer) July 12, 2016, Magnolia, TX


Thank you so much for a stress free switch of insurance companies. Shannon was extremely helpful and non-pressuring when I asked for new quotes on both home and auto insurance. She was able to beat my old rates by quite a bit and I thank her so much.
Martha Alvarez (Current Customer) June 30, 2016, Houston TX


I am so grateful that our realtor introduced us to Trudy. This has been the most positive insurance experience I have had. She was helpful and amazing throughout the process. And Would answer my calls and questions no matter the time of day or night! She walked me through every step personally and answered all my questions in a timely manner. We shopped all insurance companies and she still found us the best rates. Even after our new home was purchased she has continued to be amazingly helpful with any bumps we have had. Thank you again Trudy for all your help!
Samantha Clark (New Customer) June 26, 2016, Abilene, TX


I have been with the same car insurance company for 9 years. I had a claim recently & it was a hassle so I decided to shop it around. I have been overpaying for years! Trudy was wonderful in explaining the benefits! She even handled the cancellation process. I loved working with her. She was prompt & answered any questions I had. Thank you Trudy & HIG!
Norma Merka (New Customer) June 25, 2016, Magnolia, TX


Trudy was excellent in shopping around and optimizing our insurance coverage. She was very professional, patient, and extremely knowledgeable. I am very appreciative of her efforts. She is to be commended. Joseph Allen
Joseph Allen (Current Customer) June 25, 2016, Bellaire, TX

Outstanding and Marisa in particular was fantastic.
Bruce Causey (Current Customer) June 17, 2016, Houston, TX


Henrich has always been able to find me the best price and coverage for my needs. Marisa is very professional and prompt with her replies and has answered all of my questions to my satisfaction. I have and will continue to suggest Henrich to my friends and family.
Joe Nixon (Current Customer) June 10, 2016, Houston, TX


Janette helped me with securing car insurance on my new car. We shopped rates and I was amazed out helpful she was. The experience was pleasant and painless. I recommend HIG-Henrich Ins Group and rate Janette as a valuable employee. She was in tune with the services and helpful in every way. Regards, Betty Workman
Betty Workman (Current Customer) June 2, 2016, Spring, TX


Trudy, thank you for all of your your help. You are so very efficient, professional and have such a wonderful personality. I thoroughly enjoyed having you as my agent . You made every thing so smooth and easy for me. I am totally satisfied with all of my outcome. I will absolutely recommend you to my friends.
Eileen Fanfair (Current Customer) May 31, 2016, Houston, TX


I've been a customer for years, but I felt so strongly about the quality of customer service which I received that I felt it necessary to comment. In short, it was everything one could expect: professional, friendly, prompt, stayed in contact through phone and e-mail, and perhaps most importantly for a consumer, saved me money. You have a truly satisfied customer!

Trudy was amazing. she helped me with my re-shop in a very professional and meaningful way. I have a ton of experience with this company and the service has always been exemplary, but in this case, she went above and beyond to make sure I was happy. Thanks for making her a part of your company!
Hernan Escobar (Current Customer) May 29, 2016, Houston, TX


Shannon get's it done. She digs for lowest premium and best value.
Denis Cowley (Current Customer) May 25,2016, South Padre Island, TX


HIG has been a great insurance company to work with with great rates! Shannon is very knowledgeable and helpful as an agent. I highly recommend doing business with her!!!
Alexis Henderson (Current Customer) May 25,2016, Friendswood, TX


Quick response and excellent job by Marisa Voight.
Shian Hwu (Current Customer) May 24, 2016, Houston, TX


Shannon did a great job finding me the right homeowner insurance. I am impressed how friendly, prompt and competent she is. I will keep her contact among my favorites!
Michele Cencini (New Customer) May 17, 2016, Pearland, TX


A colleague of mine recommended HIG and I contacted Trudy after I saw the significantly increased renewal proposal from our insurance of 19 years. In only a few days Trudy did all the research work and setup new home, car and umbrella insurance for my family and me. This helped us to not only avoid the increase my previous insurer had asked for, but reduced our insurance premiums by over $800 compared to what we had paid last year. Throughout the switching process Ms. Trudy maintained excellent communication including late evenings and the weekend. her thoroughness and expert advice truly impressed me. Thank you, GV

Ge Vo (New Customer) April 16, 2016, Houston, TX

It was excellent service.
Minerva Mendoza (Current Customer) March 23, 2016, Houston, TX


I'm highly impressed with Trudy and the HIG staff. They exemplify true customer service and I highly recommend their services. Gregory Williams, Shoreacres, TX


Shannon, and Marisa, did an excellent job getting me insurance for my condo. They were very knowledgeable and helpful finding me the right policy with a good price. I could not be more satisfied with the way everything was handled.
Gerda McCormick (New Customer) March 2, 2016, Austin, TX


To whom it may concern the agent Shannon Boll did an outstanding job assisting me with the my renewal for the homeowners policy. Shannon provided excellent customer service. Thank You Christie Foster
Christie Foster (Current Customer) February 19,2016, Seabrook TX


Shannon did a great job with my home and auto policy. Very pleased.
Jessica Orsak (New Customer) February 15, 2016, Cypress,TX


Shannon Boll has saved us so much money in the past few months on our car and homeowners insurance. I'm paying less than half the amount I was. She is always available and willing to help. I'm glad my brother-in-law recommended her.
Kelly Aguilar (New Customer) Janurary 22,2016, Pasadena, TX


Marisa was great! Each time I had a question or concern, she was right on top of it.
Kelly McNamara (Current Customer) December 2, 2015, Houston, TX


Excellent service provided by Marisa.
Raj Wadhwa (New Customer) October 22, 2015, Houston, TX


The agent that assisted me was Trudy Maes the service that she provided to me as a new customer was outstanding I had quite a bit of questions she answered everyone of them and stayed on top of followup information just to make sure that I knew what would be available for me,she is a wonderful agent and I hope your company employs many more like her.
Arlesia Norwood (New Customer) August 31, 2015, Houston, TX


Trudy's performance was A+, Very good at her job. Thanks you very much.
Eddie McQueen (Current Customer) July 31, 2015, Cypress, TX


Marisa was very knowledgeable and helpful.
Willie Manning (Current Customer) May 24, 2015, Katy, TX

Friendly, helpful and kind.
Andre Carraway (Current Customer) April 30, 2015, Houston, TX


This is the best service ever. Shannon Boll is excellent. She is very knowledgeable and very helpful. Thanks!

Sylvia Hinojosa (Current Customer) April 23, 2015, Baytown, TX


Just great customer service from everyone involved. Marisa was really helpful and prompt. This is a great agency to do business with.
Tim Bergeron (Current Customer) April 1, 2015, Fort Worth, TX


The service was excellent.
John Klotz (Current Customer) March 30, 2015, Houston, TX


Prompt and attentive to detail.
N Edward Drivers Jr. (New Customer) March 5, 2015, Houston, TX


Janette contacted me about a rate increase and did a great job of lowering my rates on both house and car.
Janet Deniz (Current Customer) February 27, 2015, Houston, TX


Shannon Boll has been responsive and thorough in her assistance in providing me with homeowner's insurance.
Natasha Pappas (New Customer) February 13, 2015, Houston TX


Excellent service and you saved me a ton of money!!! Agent-Trudy Maes

Maria Behrens (New Customer) Janurary 24, 2015, Hockley TX


Shannon did a great job.
Billie Tatum (Current Customer), January 20, 2015, Pasadena, TX


Excellent at reviewing options available as events fall out of relevant history and/ or renewal. Agent- Trudy Maes
Kenneth Allsford (Current Customer) December 4, 2014, Katy, Texas

Ms. Shannon Boll was very helpful and kind, I could not have ask for a better agent.
Lupe Torres (New Customer) , August 28, 2014, Houston, TX


We always get great service. Very professional and very quick.
Jennifer Thayer (Current Customer), August 1, 2014, Spring, TX


Actually Shannon and Tabatha both helped me and they were very helpful and prompt with answers to my questions!!! I was very satisfied with each of them!!! Also very friendly!!! Thank you for helping to make the transition easy for me!!!
Mary Peppers (New Customer), July 2, 2014, Pasadena, TX


Shannon Boll from HIG in Houston, Texas was the best agent I have ever dealt. Very professional and comfortable to deal with.
Alexander Dyptan (New Customer), June 18, 2014, Houston, TX


Service was fantastic...Hope the future holds the same!
Mike Henry, (New Customer), January 27, 2014,, Houston, TX


Tabatha has been informative, efficient, attentive, friendly and an excellent agent. She is my go-to agent when it came to my car insurance and now renter's insurance. Great agent and great organization. Keep up the outstanding work.
Stuart McKinzie, (Current Customer), December 12, 2013,, Houston, TX


Excellent customer service! Tabatha went above and beyond to help us with our insurance needs with extremely short notice. We will be reviewing three more properties insurance that we hopefully will transfer to your company. Thank you very much. David and Joanie Garcia
David Garcia, (New Customer), November 20, 2013, Jarrell, TX


Actually everyone helped and I was pleased all were able to get me covered when other agents at other companies were telling me Bankers wouldn't accept me. Good job. Bob Evans
Robert Evans, (New Customer), November 15, 2013, Deer Park, TX


Brooke was always there when I needed her and two steps ahead of the game. Made switching a breeze and provided the best customer service.
Anthony Jacobo, (Current Customer), November 6, 2013, League City, TX


Brooke was very nice and knowledgable. Her rapid reply and quote pleased me. She was quick with the responses and information. I would send her more customers and business.
Linda Chaddock, (New Customer), October 3, 2013, Deer Park, TX

Working with Ms.Brooke was easy and a pleasure!
Andre Caraway, (Current Customer), August 12, 2013, Houston, TX


Brooke Brown was very professional, attentive and acted expeditiously when providing insurance information. She took the time to explain the two options and made the process an easy selection.
Greg Williams, (Current Customer), August 5, 2013, Houston, TX


Brooke, Thank you for your time and patience in working with me on this policy change. You have been extremely helpful and efficient. You made a difference for my family.
Julie Jones, (Current Customer), July 31, 2013,, Cypress, TX


Tabatha was also involved. Overall, service was excellent, both agents were very help and provided the best information.
Marta Alvarado, (New Customer), 7/30/2013,, Highlands, TX


Brooke, was very friendly and knowledgeable during the entire process. GOD Bless!!!
Willie Manning (Returning Customer), July 29th, 2013,, Cypress, TX


It is a pleasure every time doing business with Brooke. Great rate and satisfaction guaranteed! :)
Billy Grizzle, Jr. (Current Customer), July 2, 2013, Humble, TX


Outstanding- Brooke and Trudy are excellent!!!!
Blake Barsalou, (Current Customer), May 31, 2013, Kingwood, TX


Everything was handled quickly and efficiently!
David Moore, (New Customer) - May 28, 2013, Seabrook, TX


Brooke Brown ~ Great!
Stephen Scott (Current Customer) ~, May 9, 2013


Tabatha was great.She returned my calls and was always very polite.
James Wheeler ~ May 1, 2013, Spring, TX

Tabatha did a great job of finding me new insurance when the premium increased dramatically with my previous carrier. She helped me get everything taken care of - very responsive and everything on time. It was a great job and very much appreciated!
Michael Chandler, Current Customer ~ March 11, 2013, Houston, TX


Process was completely painless and has gone as smooth as possible.
By Lonnie Diedering (New Customer) - February 20, 2013, El Lago, TX


Exceptional. Trudy went above and beyond taking care of my business needs. I will be sending more policies to the agency because of the great service!
Ayala Contractors, Inc. (New Customer) - February 19, 2013, Houston, TX


Exceeded expectations and saved me over $1,000.00 per year. Thank you so much!
Marlene Billeri (New Customer) - February 14, 2013, Houston, Texas


Tabatha was courteous, knowledgeable and efficient. She did an excellent job and answered any question I had quickly and accurately. Great!
Charles Sharpless (New Customer) - January 31, 2013, Seabrook, Texas


Brook was very nice & patient.
Billie Tatum (Current Customer) - January 25, 2013, Pasadena, Texas


Tabatha was very polite and courteous. Efficient.
Sarah Penny (Current Customer) - March 7, 2012, Houston, Texas


I have been a customer for a year, and I am satisfied with the customer service I receive from HIG. The rates HIG found for me are affordable rates, very satisfied.
By Paulette Clark (Current Customer) - Jan 9, 2012, Houston, Texas


I received great service with a very friendly attitude.
By Lisa P. - March 30, 2011, Houston, Texas


I have been trying to find home insurance since December and HIG gave me the best quote for my home. Everyone I spoke to was very informative and polite and the service was a very speedy one no hassle done right from the computer.
By Paulette Clark - March 18, 2011, Houston, Texas

Very Satisfied, politeness, good manners, and level of proficiency received a 5 star rating.
By Holly J. - March 11, 2011, Houston, Texas


I have tried a lot of different insurance companies and I was told we are only writing policies for houses 10 years of newer. So I saw how good HIG insurance group treated my neighbor when her house substain damages from Ike storm. they treated her very well. I called them up and I received my quote very quickly and was very pleased with the quote. You should give them a call you will be glad you did. Thanks.
By Mary B. - March 3, 2011, Houston, Texas


My request was handled expeditiously and follow up questions addressed completely.
By Rosalio Saenz (Current Customer) - March 3, 2011, Jersey Village, Texas


The customer service was great and the response time was very fast. Overall I am very satisfied with the whole insurance group. My agent Tabatha was very polite and she answered every question I had.
By Stacey Perales (New Customer) - Sept 16, 2011, Houston ,Texas


Politeness, Good Manners, Level of Proficiency, Overall Satisfaction was Outstanding
By Rick A. (Current Customer) - Sept 16, 2011, Katy, Texas


We needed insurance very quickly and our company did not fit a "standard" package so there were many communications back and forth by phone and by email. Trudy Maes was very helpful and very patient. We are happy with the end result.
By Stephen's Home Repair (New Customer) - Nov 28, 2011, Houston, Texas


They are hardworking dedicated employees and deserve a raise!
Willie, Houston, TX Nov 6, 2012


Great to work with, very helpful and competent.
Anthony Aluknavich, Spring, TX


I was late in getting coverage for my latest investment home and your team came in and did a great job.
Sheldon Starr, Georgetown, TX


I have been with Henrich for about 4 years now and very happy with the service that I get each time I change my plan or underwriter. I saved over $350 this year on homeowners insurance just by calling Henrich once. They did all the work for me. I will continue to give referrals for Henrich Insurance to all of my clients looking to purchase homeowners insurance before closing on their new homes. Thanks for everything. By Tiffany Nolan (Current Customer) - October 3, 2012, Cypress, TX
Tiffany Nolan

HIG, I recently signed an insurance policy through your agency and just wanted to say thank you. Your speed and professionalism was very helpful to my hetic schedule. I hope that we may be in business for some time.
By Ian S.- December 10, 2010, Houston, Texas


Great service and efficiency! This is why I have all my insurance with you! Politeness, good manners, and level of proficiency received a 5 star rating. By Anna W.- December 22, 2010, Houston, Texas

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